Who are we?
We are a team of professional taxidermist based in the Netherlands. All our items are made with care and passion, resulting in high quality handmade products. Our purpose is to offer fine taxidermy for a fair price.
How do you require your specimens?
Our animals do come from breeders, zoo’s or farms and died of natural causes or had to be put down due to disease. None of our animals are killed for the purpose of taxidermy.
You are based in the Netherlands, is it possible to ship to other countries?
Yes it is. In general we offer worldwide shipping, but there are some exceptions for specific items. For specimens that are listed as CITES we only offer shipping within the EU since these specimens require expensive documentation when exported to countries outside the EU that handle the CITES laws.
At each product page you can see if the specimen is listed as CITES and can be shipped worldwide. If you have any questions regarding the laws you can contact us trough the contact page.
Is it legal to buy from your website?
We only sell specimens that are legal to buy and own within Europe. If the specimen needs any documentation this will be provided. Animals that are listed as CITES will only be shipped to EU countries except on special request. You are responsible for checking your own laws to see if you are allowed to import the specimen in your country. We are not responsible for packages that are seized at the customs.
How wil my item be shipped?
Your item will be carefully packed and shipped by the Dutch postal service PostNL or DHL. You will receive a tracking number so you can follow your order. If you purchase multiple items we will do our best to safely fit them into one package. If the order has to be split up in multiple packages to ensure safe arrival of the purchased items, or if the package is over the weight limit (2kg outside of the Netherlands) we will send you an additional invoice for the extra shipping costs.
Which countries do we ship to?
In general we offer worldwide shipping, but there are some exceptions for specific items. For specimens that are listed as CITES we only offer shipping within the EU since these specimens require expensive documentation when exported to countries outside the EU that handle the CITES laws.
Shipping rates and insurance
All your purchases will be sent with insurance and a tracking number.
Small packages are provided with an insurance up to 50 euros, larger packages are provided with an insurance up to 500 euros. If you prefer to have your package insured differently please contact us through the contact form.
small package: €4
large package: €7,25 up to 10 kg
Europe zone 1
small package: €12
large package: €15 up to 2 kg
Europe zone 2 / 3
small package: €12
large package: €21 up to 2 kg
Rest of the world
small package: €17
large package: €26 up to 2 kg
If you purchase multiple items we will do our best to safely fit them into one package. If the order has to be split up in multiple packages to ensure safe arrival of the purchased items, or if the package is over the weight limit (2kg outside of the Netherlands) we will send you an additional invoice for the extra shipping costs.
How long does it usually take for an order to arrive?
When shipping within the Netherlands packages usually take 1-2 business days to arrive. When shipping to countries within Europe it can take anywhere between 3 to 10 business days, but sometimes it takes a bit longer. Shipping to the rest of the world can take up to 3 weeks or sometimes more. It can take longer when the item goes through the customs.
Most of the time the package will either be offered 3 times at the shipping address or it will be delivered at the postal office and usually you will have to sign for arrival. If the package is sent back to us because you failed to pick it up we will contact you to make arrangements for re-sending the package. The additional costs will be yours, please be aware this also increases the total shipping time. Please look at your tracking number and follow your package and make sure you claim it in time.
Laws regarding taxidermy
Make sure you check the animal part laws of your own country before purchasing items from our shop. These laws do differ between countries. When you commit to buy anything from our site you agree on being responsible for importing the product, we are not responsible for packages that are seized at the customs.
For specimens that are listed as CITES we only offer shipping within the EU since these specimens require expensive documentation when exported to countries outside the EU that handle the CITES laws. If you live outside of the EU and are willing to pay the extra cost (about 60 euros) for CITES import/export documents please contact us for further information.At each product page you can see if the specimen is listed as CITES and can be shipped worldwide.
If you have any questions regarding the laws you can contact us trough the contact page.
Some countries may charge an importing tax when items are shipped there from another country, these costs are for the buyer. In some cases customs charges can be billed, these too have to be paid by the buyer.
Damaged items and returns.
If your item doesn’t arrive or arrives damaged please contact us as soon as possible so we can resolve the problem.
Please think it through before buying your taxidermy item as we do not take returns. We don’t want to have our items shipped back because of the fragility of the specimens and the time and care it takes to pack them carefully. Returning items would significantly increase the risk of damaging the item(s) during shipping. If you want to return your item this is only possibly if you return it in the original stage and packaging.
If your item is damaged or something is wrong with it please contact us as soon as possible so we can resolve the problem. In this case we might ask you to take pictures and to send the item back to us.
Why am I obliged to register before making a purchase?
Because your personal account will give you access to your orders’ status. Registering is quick and easy, it only requires a password in addition to your email address.
How do I change my e-mail settings or shipping address?
To change your account settings, follow the steps below:
On the upper right hand corner of any page you’ll see a link called ’Account’ or your username if you’re signed in. Click on your username to access your user account dashboard.
Select “Account settings”. You are then able to change your email address, shipping address, and specify if you’d like to receive emails from Natural History Shop.
I forgot my password, how can I get a new one?
It happens to the best of us. Go to this page so you can set a new one.
What forms of payment do you accept?
We are accepting payment with Paypal, iDeal, Mistercash/Bancontact, Sofort, Banktransfer, Visa, Mastercard & American Express trough Paypal.
Are my payments secure?
All orders are encrypted with Secure Sockets Layer (SSL) technology on both your and our end. SSL encrypts all of your personal information including credit card number, name and address so that it cannot be intercepted as the information is sent. In order for SSL to work, you must use an SSL-enabled browser.
For your own safety we do not save any payment information. Payments are made directly through Stripe—certified to PCI Service Provider Level 1, the most stringent level of certification, so we can guarantee that important information stays confidential and private.
How do I check the status of an order?
In “My orders” you can see the progress of all of your orders. Once we have sent the package you will receive more information on how to track the package and when it will arrive.
To check the status of your sale click on your profile icon in the top right corner of the screen. Choose ‘Orders’ in your dashboard, this is a page of all your active and previous orders.
If on the right hand side of the listing title the icon is Orange, it means that the item has not shipped yet. You will receive a shipping confirmation email when the package has been sent out. Once the package has been sent your order receipt on your dashboard will provide all the information for you to track the order.
Information collected or received.
We may collect personally identifiable information, such as your name. We may also collect anonymous demographic information, such as your age and gender.
Information about your computer hardware and software may be automatically collected. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service and to provide general statistics regarding use of our website.
Collection and use of personal information.
When you place an order, you must provide your first and last name, a valid email address, phone number, billing address and shipping address. We use this information only to fulfill the orders you placed and to answer any customer service inquiries that you may have. If you indicated in your account settings that you would like to receive emails from the Natural History Shop we will use your email address for this purpose.
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